Understand: Pricing Options

Learn more about the differences between the two pricing options available. Our platform allows you to use our fundraising platform without a subscription. If you enable Free Pricing with Donor Tipping, then you pay no platform fee. Alternatively, you can disable Donor Tipping and pay a platform fee using Advanced Pricing. Free Pricing with Donor Ti...

Understand: Debit and Credit Card Processing Fees

All fundraising Experiences allow donors to make payments with a debit or credit card. These card payments are processed by Stripe or PayPal, which charge a processing fee for all card payments.  Who Receives the Fees? The bank or other financial institution that issues the debit or credit card gets most of this fee. Stripe and PayPal get a very sma...

Stripe: What You Need to Know

Learn everything you need to know about using Stripe. Below, you’ll find answers to some of the most commonly asked questions about credit card transactions. What is Stripe? Stripe is one of the credit card processors through which the majority of credit card transactions on our platform are conducted. Stripe is a trusted PCI Level 1 processor that ...

How-to: Set Up Direct Funds

Quickly receive the funds you raise by setting up a Stripe or PayPal account. Setting up Direct Funds for your platform account is the quickest and easiest way to receive the funds you raise. You can receive and process payments through Stripe or PayPal, depending on your organization's needs. Before You Begin You'll need to create a platform accoun...

Understand: Why Your Stripe or PayPal Account Status Is "Pending"

Troubleshoot your payment processing account so you can start accepting donations. After creating or linking a Stripe or PayPal account, you may see that your account status is listed as Pending. Unfortunately, you won't be able to start fundraising until your Stripe or PayPal account is listed as Connected. When your account status is Pending, your...

Understand: Direct vs. Managed Funds

Learn about the differences between our platform’s two funding options.  When you create a platform fundraising Experience, you’re asked to choose how your organization will receive the funds raised: Direct Funds: receive funds through direct deposits to your organization’s Stripe account Managed Funds: receive funds after your Experience ends with ...

How-to: Set Your Primary Currency

Choose the default currency for donations. The primary currency setting controls the currency used to collect and store funds. It also determines which currency is displayed on your fundraising page, including the fundraising progress bar, prices, the checkout cart, and receipts. Before You Begin Your primary currency does not affect the currencies ...

How-to: Pass Our Platform and Payment Processing Fees on to Donors

Find out how to pass fees to your donors, depending on the type of pricing plan you select. If you're using our platform to fundraise, then our platform collects tips or charges a fee to cover the costs of running our site. We’ve also partnered with Stripe and PayPal, who charge a small fee for their payment processing services:  Our platform’s plat...

How-to: Allow Donors to Pay by Check

Allow donors to pay for donations and purchases by check. Our platform allows you to enable check payments, giving your donors more payment options when they check out.  Before You Begin Only registered organizations and their advocates can enable check payments. Check payments are not available for those running Corporate Social Responsibility fund...

How-to: Update Your Credit Card Processing Rate

When you connect your school’s Stripe or PayPal account, we ask you to enter the credit card processing rate for that account. Both Stripe and PayPal offer 501(c) organizations a nonprofit discount on payment processing fees. If your organization qualifies for this discount, you can update your platform account settings to match. Before You Begin On...

Understand: Accepted Payment Methods

Discover which payment methods your donors can use. Our platform accepts a range of payment methods to make it as convenient as possible for donors to support your cause. The payment methods you can accept will depend on whether your organization is using Stripe or PayPal to accept payments. Before You Begin The funding option you choose will affect...

Understand: When Not to Use Free Pricing

Free Pricing is our most popular and recommended pricing option because you don’t pay a platform fee ever. Donors are given the opportunity to leave a tip to help cover platform costs. But even if no one leaves a tip, you still won’t be charged a platform fee. Free Pricing offers all the same fundraising features as Advanced Pricing. So, why might y...

How-to: Add Offline Donations

Add offline card or check donations to your Experience or Donation Page records. There may be times when a donor makes a donation offline instead of using your Our platform Experience Page or Donation Page (premium feature). Our platform allows you to manually enter offline donations in your records so you can include them in the total amount raised...

Support for International Currencies

Find out how to run a fundraiser on our platform in your country’s currency. Our platform natively supports 15 different currencies, and the list is growing all the time. Here is a list of our currently supported currencies: Australian dollar (AUD) Brazilian real (BRL) Canadian dollar (CAD) Danish krone (DKK) Euro (EUR) Hong Kong dollar (HKD) Japane...

Can I Switch to Direct Funding If My Fundraiser Is Live?

Learn about ways to change your funding options after your experience has already started. If your experience has already started to raise funds, and you’d like to switch your funding options to direct funding, you can still make those changes in your organization settings. This can be found under Payment Processing on the left menu. Once you’ve cli...

How-to: Mark Check Donations as Received

Keep track of which check payments have and haven't been received. When a donor chooses to pay by check, their pending payment will automatically be recorded under Manage Check Donations in the Experience Management menu so you can easily keep track of which checks have been received and which ones are still outstanding. Checks must be marked as Rec...

How Long Does It Take To Receive Funds?

Find out how long it takes to receive the funds you raise through our platform when using the direct or deferred funding options. Direct Funds If you’re using the direct funding option, funds are typically transferred to your bank account daily. You can change this interval by accessing your Stripe payment account at Stripe.com. Managed Funds If you...

Accept Mobile Payments with Apple Pay and Google Pay

This guide explains how you can allow donors to donate quickly from their smartphones using Apple Pay or Google Pay. Apple Pay and Google Pay allow donors to quickly donate to your fundraisers on their smartphones without manually entering their credit card numbers. Since many donors are likely to find your experience through their smartphones, havi...

Can I Limit the Geographic Areas from Which People Make Donations on My Campaign?

Find out how to restrict the locations of eligible participants in your experience. For certain types of fundraisers, there may be instances in which you need to limit eligible participants to certain geographical regions. For example, you might be holding a raffle that only allows state residents to participate. Some sweepstakes may also have restr...

What Is the “Application Fee” in My Stripe Dashboard?

Learn more about how the fees in your Stripe dashboard are determined and displayed. If you’ve set up direct funding for your organization’s account, your Stripe dashboard will have detailed information about payments received through your fundraisers and payouts made to your bank account. You’ll notice that most payments show an accompanying “appli...

Understand: Advanced Pricing

Keep more of the funds your organization raises using our Advanced Pricing option.  Our platform is always free with Donor Tipping, but some organizers prefer not to give donors the option to leave a tip. In that case, you can select the Advanced Pricing option and pay a 7.5% platform fee. You can also set different pricing options for different Exp...

Understand: Free Pricing with Donor Tipping

Keep more of the funds you raise with the platform Free Pricing option.  Our platform allows you to use our fundraising platform without a subscription. If you enable Free Pricing with Donor Tipping, then you pay no platform fee. Instead, your donors can opt to leave a tip during checkout to cover platform costs. How Donor Tipping Works Donor Tippin...

Understand: PayPal vs. Stripe

Compare PayPal and Stripe side-by-side and choose how to receive the money you raise. Before you can launch your first fundraising Experience on our platform, you’ll be asked to connect either a PayPal or Stripe account. Both allow you to securely receive funds as they’re raised with little to no holding period, but there are some key differences. P...

Were My Funds Sent Yet?

Learn how funds are processed once you’ve initiated a fund request. If you’ve chosen deferred funding for your experience, our platform will collect the funds raised for your fundraiser and send them to you 30 days after the request is initiated. You will be able to track the status of your fund request right from your experience management menu. Ch...

How-to: Apply for Managed Funds

Contact customer support to learn whether you qualify for Managed Funds.  The majority of our platform users should set up a Stripe account for the easiest and most direct way to receive the funds you raise, but if your organization can’t set up a Stripe account, Managed Funds offers flexibility for special circumstances.   With Managed Funds, 501(c...

How-to: See If Your Funds Have Been Sent Yet (Managed Funds)

Check the status of your funds after your Managed Funds Experience has ended.  If you’ve been approved to use Managed Funds for your Experience, Do Charity, Inc., a registered 501(c)(3) charitable organization, will collect the funds you raise and send them to the beneficiary organization approximately 30 days after your Experience ends.  You can tr...