How to Notify Your Virtual Audience before Starting a Livestream
When you schedule a livestream, a countdown timer will appear on your fundraising page to let donors know when the livestream will start. Sometimes, you may want to provide donors with an additional reminder or share other important information about your livestream. This article will share information about leaving a message for your virtual audien...
How-to: Start and End a Livestream
Learn the basics of starting and ending a Livestream. When you Livestream, you’ll be able to connect directly with your supporters and create opportunities for them to connect with one another. If you need support, click on the Need Livestreaming Help? button for further instructions or to speak to a live support expert. Before You Begin Hosts and p...
How-to: Add a Virtual Background to Your Livestream
Choose or upload a virtual background for your livestream video. Applying a virtual background to your livestream can help your content look more appealing to viewers. Our platform lets you upload your own background image or choose from several preset options. Before You Begin The background you choose will be mirrored in the preview window, but th...
How-to: Share Pre-recorded Content on Your Livestream
Play videos for your viewers during your livestream using a video link. Our platform lets you play pre-recorded content without interrupting your livestream, giving you more options to engage your audience. Share Your Video Select Experiences from the left menu. If you have chosen a list view, click on the Experience title. If you have chosen a grid...
How-to: Allow Your Apple Device to Share Your Screen During a Livestream
Ensure that your Apple device settings will allow you to share your screen. If you’re using an Apple device to run your livestream, you may need to confirm that your permission settings will allow you to share your screen with your viewers. Update Your Permissions Open System Preferences on your Apple device. Select Privacy & Security. Scroll d...
Understand: Livestream Studio Presenter Controls
Learn about the tools available to you in the Livestream Studio. Our platform’s Livestream Studio has multiple features to customize your Experience and help your Livestream run smoothly. Control Options 1. Move Leave and return to the Livestream itself while remaining in the Livestream Studio with access to the controls. 2. More Actions Backstage: ...
How-to: Give Your Browser Access to Your Microphone and Camera
Update your browser permissions to enable livestreaming. Before you can begin your livestream, you’ll need to give your browser permission to use your microphone and camera. Before You Begin We recommend using Chrome to access your livestream, but Firefox or Microsoft Edge will also work. Internet Explorer and Safari are not recommended. Chrome (Pre...
How-to: Screenshare During a Livestream
Share your computer screen with your viewers while you livestream. Our platform’s Share Screen tool expands your presentation options and allows you to highlight key information for your donors using your browser screen or any desktop app. Share Your Screen Select Experiences from the left menu. If you have chosen a list view, click on the Experienc...
How-to: Join a Livestream as a Guest Presenter
Join a livestream from your platform account. If you want to join a livestream as a guest presenter, you’ll need the following: A platform account Experience access Get Access To access the Livestream Studio, your Experience organizer will need to add you as an administrator and send an email invitation. The email will include a direct link to the E...
Insights: Livestream Presenter Checklist
Make sure you have everything you need to run a successful livestream. It can be difficult to keep track of all the details involved in running a livestream, but the following checklist can help you create a fun, engaging livestream that encourages viewers to donate. The linked Knowledge Base articles will help guide you through each point step by s...
Insights: Best Practices for Livestream Presenters
Learn tips for planning a livestream that looks effortless and encourages viewers to donate. Being a livestream presenter can be both fun and challenging. The following tips can help you prepare so your livestream flows as smoothly as possible. Before Your Livestream Begins Have a plan. Create a program for your livestream so all presenters know wh...
How-to: Delete Comments or Ban Users from Your Livestream Chat
Moderate your livestream chat by removing inappropriate comments or users. Our platformUp’s livestream chat feature is a great way to connect with donors in real-time, but if someone acts inappropriately, you can easily delete their comments or ban them if necessary. Before You Begin Only Experience admins can remove comments or ban users. This Know...
How-to: Give Donors Access to Your Livestream Recording
Allow donors to watch your livestream after it ends. All livestreams are automatically recorded on your behalf. When your livestream ends, you can choose to display the recording on your Experience Page for your donors to watch. Display Livestream Recording When you click on End Session to end your livestream, the following pop-up will appear: Click...
Understand: Browsers and Devices That Support Livestreaming
Learn which browsers and devices presenters and attendees should use to access your livestream. Our platform’s livestream feature supports most browsers and devices, but these recommendations will help your livestream run smoothly. Supported Browsers PRESENTERS: We recommend using Chrome to join the Livestream Studio, as the controls will work best ...
How-to: Add Livestream Presenters
Allow guest presenters to access your livestream by inviting them to become Experience administrators. Our platform’s livestream feature lets you host multiple presenters at once. All presenters must be added as Experience administrators, allowing them to access the Livestream Studio and all Presenter Controls (learn more in the Knowledge Base artic...