How to Edit or Increase Your Bid

Bidding on auction items for charity can be a thrilling competitive experience. Best of all, if you win, your contributions will go towards a cause you love. Our platform has made it simple for bidders to stay in the game when they’re outbid, with the ability to increase bid amounts in just a few clicks. This will help you maintain a lead position i...

How to Update Your Credit Card Information on an Auction Bid

Bidding on auction items can be a rewarding and exciting way to help the cause you love. Our platform collects credit card information when an initial bid is placed on an auction item. At the end of the experience, the winner will automatically be charged if they win. This streamlines the payment process and makes bid updates hassle-free throughout ...

How to Cancel a Bid on an Auction

Running an auction is an excellent way to raise funds for your organization. It can help tap into donors’ competitive spirit, adding an element of interest and excitement to the experience and your cause.  With that being said, there may be an instance in which a bidder makes a mistake on their bid. Or, perhaps a bidder’s situation changes, and they...

How to View a List of Auction Bids and Bidders

There may be times throughout your auction experience when you’ll want to monitor activity on a certain item to see who’s bidding on it. Our platform makes it easy to see a list of who bid on each item, whose bid is in the winning place for a specific item, and all of the participants who have bid on an item. This information can be accessed conveni...

How to Create a Unique Link for Your Auction Items

Once your auction experience has launched, you’ll want to spread the word as far as possible to reach potential bidders. Our platform offers a couple of ways to promote auction experiences: Promote the link to the main online auction. This will enable visitors to view all the items available for bidding.  Promote the link to individual auction items...

How to Designate ‘Fair Market Value’ for Auction Items to Appear on Winners’ Receipts

Fair market value (FMV) refers to the price an item would sell for in the open market. When bidding on items for a charitable auction, people may pay an amount above the fair market value for an item to support your cause. Only the amount paid above FMV is considered tax-deductible.  Setting up the FMV for your auction items in your Experience is an...

How-to: Resend Auction Winner Receipts

Resend receipts to Auction winners when the original receipts are lost or not received. Auction winner receipts could be tax receipts if you included the item’s fair market value. Sometimes the winners will misplace the email, or it will be routed to their spam folder, depending on their email settings. If this happens, you can resend the receipt to...

Understand: Auction Reports

Use Auction reports to organize your records and identify effective fundraising methods.  When running an Auction on our platform, you can access and export several reports to help you stay organized. You can also use the data to analyze your fundraising methods, pinpoint which strategies were most successful, and create even more successful Auction...

My Auction Winner Is Ineligible. What Can I Do?

Sometimes an organization may find that a winner in their auction is ineligible. This article will discuss: Why an auction winner might be ineligible. How to select a new winner. Successful credit card payment. Unsuccessful credit card payment. How to keep the same winner when their credit card payment was unsuccessful. Ineligible auction winner   T...

Can I Add Buy It Now to My Auction Items?

Most online auctions allow participants to bid on items, with the item going to the highest bidder. Some online auctions also allow donors to purchase an item for a set price rather than compete for the item through the bidding process. This buying option – called "Buy It Now" –can be added as an option on auction items. This article will share deta...

How-to: Import Multiple Auction Items to Your Experience at Once

If you’re creating an Auction and have many Auction items, you can save time and effort by downloading and completing a spreadsheet that will allow you to import all Auction items at once. Import Your Auction Items Select Experiences from the left menu. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, cl...

How-to: Create Image Links for the Import Auction Items Spreadsheet

If you’re hosting an Auction and you have many Auction items, you can use our spreadsheet to import all items at once instead of adding them one at a time. If you want to include images of your Auction items, you can find and copy the image links, then add the links to the import spreadsheet. Create Image Links Upload your Auction item image to a pu...

Understand: Bidding on Auction Items with Multiple Quantities

Learn how the bidding process works when you have multiples of an Auction item. If you're running an Auction on our platform, you can give away multiples of the same Auction item. Auction items with multiple quantities will have more than one winner, and each winner will pay whatever they bid.  For example, if one of your Auction items is a t-shirt ...